Fishwaale Refund Policy

We at Fish Marketplace are committed to ensuring customer satisfaction with every purchase made through our app. Please review our refund policy below:

1. Eligibility for Refunds:

• Refunds will be considered for eligible purchases made through the Fish Marketplace App.
• To be eligible, the refund request must be made within 15-30 days of receiving the fish products.
• The fish product must be in its original condition, unused, and in its original packaging.

2. Refund Process:

• To initiate a refund, please contact our customer support team within the specified timeframe, providing details of your purchase, order number, and reason for the refund.
• Our customer support team will guide you through the necessary steps and may require additional information or evidence to process the refund.
• Once your refund request is approved, you will be provided with instructions for returning the fish.

3. Return Shipping:

• The cost of return shipping for refund purposes will be borne by the buyer, unless the return is due to an error on our part or a defective product.
• We recommend using a reputable shipping service with tracking and insurance for your return shipment.

4. Refund Options:

• Upon receipt and inspection of the returned fish, we will process the refund.
• Refunds will be issued using the original payment method, unless otherwise agreed upon.
• Please note that it may take 15-30 business days for the refund to be reflected in your account, depending on your payment provider.

5. Non-Refundable Items:

• Live fish that have been accepted and received in good condition are generally non-refundable, as they are living organisms.
• However, if the fish arrives deceased or in poor health due to transportation issues or other factors beyond the buyer's control, a refund or replacement may be considered.

6. Exceptions:

• Refunds may be denied or subject to partial refund based on the specific circumstances, such as if the fish product has been damaged, tampered with, or improperly handled by the buyer.
• Refunds will not be provided for issues arising from buyer's negligence, improper care, or failure to follow provided instructions.

Please note that this refund policy is subject to change at our discretion. It is your responsibility to review the policy periodically for any updates or modifications.

If you have any questions or require further assistance regarding refunds, please reach out to our customer support team. We are here to help ensure your satisfaction with your Fishwaale purchases.